Cancellation Policy

1. Cancellation notice must be given in advance in writing sent by e-mail by the person who originally made the reservation.

2. Cancellation fee (as specified in section 5) will be debited automatically from the credit or debit card provided to secure the booking following a written cancellation notification from you. Should this not be possible, you will be invoiced for the due amount for payment immediately.

3. In case of "no show" and / or in the case where no written notice for cancellation is given, we will automatically charge the full amount of the booking. The amount due will be debited from your credit or debit card without prior notice from us.

4. A deposit is taken to guarantee the booking: £100 per apartment for a booking of less than four weeks, or the equivalent of a full week’s rent per apartment for bookings of four weeks and more. This charge is non-refundable, and will be deducted form the total bill only after arrival.

5. Fee - specified below are the maximum charges incurred in case of a cancellation. These are set in relation to the length of notice given.

Bookings for one or two apartments for less than five weeks:
Cancellation more than 30 days prior to arrival: GBP100 (non-refundable deposit)
Cancellation 29 to 15 days before arrival: 30% of the whole stay
Cancellation 14 to 4 days before arrival: 50% of the whole stay
"No show" or cancellation less than 4 days before arrival: full charge for the planned stay

Bookings for more than two apartments or for more than 5 weeks:
Cancellation more than 30 days prior to arrival: 30% of the whole stay
Cancellation 29 to 8 days before arrival: 50 % of the whole stay
"No show" or cancellation less than 8 days before arrival: full charge for the planned stay

Reducing the number of nights:
Over 15 days prior to arrival: GBP15 per night (admin fee)
1 to 15 days prior to arrival: 1/3 of 1 night's price/night

6. In the unlikely event that we have to cancel the reservation (for varying reasons from water damage to unscheduled building works) we will inform you and attempt to re-accommodate you in a suitable accommodation of our own at a price equivalent to the original agreed. In any case we will not be held responsible for any extra costs the guest bears over and above the original price agreed in securing alternative accommodation. When re-accommodation is impossible we will issue a full refund of any payments made to us.

7. We strongly advise the guest to take out travel insurance to cover the cost of any potential cancellation costs.

Loss/damages

1. Palace Court Studios will not be responsible for any loss or damage to the guest's belongings during the stay.

2. The guest shall reimburse Palace Court Studios for any damage caused to the property, fixtures and fittings during the stay.

Bookings/extensions

1. Please note that the discounted rates are only available for telephone or internet bookings via palacecourtstudios.com. Bookings made at reception pay our standard rates (20-25% higher).

2. All extensions to bookings must be made via palacecourtstudios.com. This keeps our administration costs down and allows us to offer our discounted rates. Any extensions to bookings not made via palacecourtstudios.com shall be charged at the higher rate.

Building/apartment descriptions

1. Every care has been taken to provide accurate descriptions of our building and apartments. Due to the nature of these buildings, it is not possible to create apartments which are absolutely the same size as each other; therefore, you accept that there are differences in shape, size, decor, fixtures & fittings between apartments. These small differences are not valid grounds for cancellation or non-payment and you accept that the apartment which you get may be slightly different to the photographs and descriptions you have seen. We can't display every apartment on the website, nor can we guarantee a particular apartment or floor.

2. Please note that occasionally it is neccessary to carry out emergency maintenance on the building. The guest accepts this necessity.

General

1. Although we endeavour to cater to individual requirements when booking (such as requesting a particular floor, etc), we cannot absolutely guarantee that these requests can be met. Should we not be able to meet individual requirements, this does not give grounds for cancellation or non-payment.

2. Although smoking is allowed at Palace Court Studios, please note that it is now illegal to smoke in the common parts of accommodation buildings in the UK. Should a guest breach this rule, they may be asked to leave the apartments, forfeiting money payable for any unused portion of their intended stay.

3. All communication between palacecourtstudios.com and the enquiring party is confidential and must not be transmitted to any third party without palacecourtstudios.com's consent. Any third party viewing the correspondance is also bound by these terms. Correspondance must not be published.

4. All information, descriptions, pictures and videos of any part of our building (excluding the exterior) are copyright of palacecourtstudios.com and may not be published without consent of palacecourtstudios.com.

5. These Terms are subject to change at any time and without notice.

Review Websites - please note that we have introduced this part of our Terms due to several fraudulent reviews which have been left recently on a review website which claims to be the internet's largest travel community. These Terms are not aimed at honest guests (a group which makes up the vast, vast majority of our customers), but at the small minority who try to harm our business and those who profit from this.

For reviewers.

1. We encourage feedback, as this is a useful way for our guests to help us improve our service for subsequent guests. Plus, it's good to know how people find their time with us and their experiences in London. Feedback must be sent to the palacecourtstudios.com email address.

2. The guest understand that they may not post any photos or videos of Palace Court Studios on any review site.

3. The guest understands that unreasonably negative reviews are grounds for action by Palace Court Studios and its affiliates, resulting in financial compensation being paid to Palace Court Studios and/or its affiliates affected by the originator of the review.

4. In the highly unlikely event that Palace Court Studios provide a substandard service, a bad review will not be subject to any further charge (we will admit our mistakes if me make them).

5. The guest agrees, when writing any review, to email Palace Court Studios with a link to the review and to identify themselves. This allows us to verify the information given has been done so by a real guest (it is common for review sites to not require authentic reviews, as they make money by the traffic generated by reviews rather than the authenticity of the review itself). Failure to do so will incur a charge of £500.00.

6. Palacecourtstudios.com retains copyright to all photographs and videos of the interior of our buildings. Although we allow the guest to take photographs or video of the interior for personal viewing, these must not be posted on the internet or otherwise published. Penalty per photograph posted - £500. Penalty per video published without consent - £1000. This is a scam prevention measure.

For review websites.

7. The review website, should it be a for-profit organisation, may not include any details of Palace Court Studios/ Palace Court Holiday Apartments from the following: internal photographs, internal descriptions, any details apart from our phone number, web address and email address, any details of our staff or the building owner, without first determining that the reviewer actually stayed at Palace Court Studios. Should the review site fail to do this, then they give up all claim to copyright regarding their website, meaning that the owner of palacecourtstudios.com can use any material of the review site at will. This is called a 'two way street'.